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Frequently asked questions.

Answers to what we hear most — hours, pricing, pickup & delivery, areas served, turnaround, comforters, commercial linens, the SUNY student discount, payment, and more.

Schedule a pickupCall (845) 255-7554

You’ll finish booking on our secure scheduler (Trycents) — about 2 minutes, and no card is charged until after we pick up.

FAQ

Frequently asked questions.

Are you really open 24 hours?
Yes — our self-service laundromat at 138 Main St in New Paltz is open 24 hours a day, 7 days a week, including holidays. The office that handles wash & fold, dry cleaning, pickup & delivery, and phone calls is open 9 AM to 6 PM daily.
How much does wash & fold cost in New Paltz?
Wash & fold is $2.50 per pound with eco-friendly detergent included. There is a 10 lb minimum, so the minimum drop-off order is $25. Same-day service is available at $3.50/lb (10 lb / $35 minimum), and a biohazard sanitizing option is available for $1.00 more per pound. A 4% service charge applies.
How does laundry pickup & delivery work?
Schedule online in under a minute. Our own drivers pick up from your door in New Paltz and the surrounding Hudson Valley on Mondays and Thursdays with no delivery fee, or you can choose Flex for any day of the week via a courier. We wash, dry, and fold everything the way you like it and bring it back fresh. Set a recurring weekly or biweekly pickup and save 15% on every order automatically.
What towns do you deliver to?
Our drivers cover New Paltz, Highland, Gardiner, Rosendale, and the surrounding area, and we reach Poughkeepsie, Kingston, Lloyd, Tillson, Modena, Clintondale, Wallkill, Plattekill, Stone Ridge, and Esopus across Ulster and Dutchess Counties — roughly within 15 miles of New Paltz. Don't see your town? Call us and ask.
How fast is the turnaround?
Standard wash & fold drop-off is typically ready within 24 hours. Need it sooner? Same-day service ($3.50/lb) gets your laundry back the same day when dropped off in the morning. Pickup & delivery orders are returned on your next scheduled delivery day.
Can you wash large items like comforters and bedding?
Yes. Comforters, blankets, quilts, duvet covers, throws, and even pet beds are priced per piece so there are no surprises, and our largest washers handle up to 60 lb. Comforters start at $20 (down comforters from $44).
Do you offer commercial and linen service?
Yes. We provide custom-priced commercial laundry and linen service for Airbnb & short-term rentals, restaurants, salons, spas, gyms, massage and wellness studios, and medical and dental offices across the Hudson Valley and Ulster County. Tell us your weekly volume and we'll build a discounted rate.
Is there a discount for SUNY New Paltz students?
Yes — verified SUNY New Paltz students save 30% on every order, both pickup & delivery and drop-off wash & fold. There's no public code to share: just submit your student ID through the verification form on our Students page and we set up the ongoing discount on your account.
Is there a discount for new customers?
Yes. New customers save 20% on a first pickup & delivery order with code WELCOME20 at checkout.
How does the recurring discount work?
Set up a recurring weekly or biweekly pickup with our own drivers and 15% comes off every order automatically — no code needed. It's the best value for regulars.
What detergent do you use?
Eco-friendly detergent, available scented or unscented — your choice, included in the price. We follow any special requests for sorting, water temperature, and folding.
How do I pay at the self-service machines?
Our self-service machines run on the LaundryCat app — load funds once and tap your phone to start any washer or dryer — or grab a store card at the in-store kiosk and load it with cash, credit, or debit. EBT is accepted, and there's an ATM on site. Load your card with cash and the Big Bill Bonus adds free credit.
Is the laundromat safe at night?
Yes. The laundromat has 24-hour video surveillance, bright lighting, on-site parking, and an ATM inside, so you can do laundry late at night with peace of mind.
Do you do dry cleaning?
Yes. We professionally dry clean suits, blazers, dress shirts, dresses, and delicate fabrics. Drop off during office hours or add dry cleaning to any pickup & delivery order. Pricing is per garment — ask the office for a quote.
Where are you located and is there parking?
We're at 138 Main St in the heart of New Paltz, NY 12561, with on-site parking. Self-service is open 24/7 and the office is open 9 AM–6 PM daily.
Is my laundry kept separate from other people's?
Always. Every order is washed on its own — your laundry is never mixed with anyone else's. We tag and track each order and follow your detergent, water-temperature, and folding preferences.
What if I'm not happy with my order?
Tell us and we'll make it right. We're a locally owned New Paltz shop that depends on repeat customers and 4.7-star reviews, so we stand behind every order and will re-do anything that isn't right.
Do I need to sort or prep my laundry first?
No prep needed — just bag it up. Want whites separated, a specific detergent, or certain items hang-dried? Add it to your order notes (separate whites and extra detergent are +$0.20/lb; bleach or softener +$0.10/lb) and we'll take care of it.

Stop doing laundry. Start getting it back.

Schedule a pickup in under a minute and we’ll handle the rest — or stop by the 24/7 laundromat at 138 Main St.

Schedule a pickupCall (845) 255-7554

You’ll finish booking on our secure scheduler (Trycents) — about 2 minutes, and no card is charged until after we pick up.

Schedule a pickupCall